Return policy

Return and Exchange Policies:
 
Shopping FAQs
 
1：Trouble Logging In: If you encounter login issues, please follow these s
   teps:
   Check your login details; use your registered email as the username.
   For a forgotten password, use the "Forgot your password?" option.
   Ensure your web browser accepts cookies.
   If issues persist, contact our Customer Service for assistance.
2：Discounts for Larger Orders: Yes, we offer discounts for larger orders. For orders exceeding 10 pieces, contact our Sales Department with product details, quantities, timeframe, and any special instructions. We'll provide a quote, and larger orders can reduce shipping costs per unit.
 
3：Cart Management: To add or remove items from your cart, sign in, and access the cart. Remove items by clicking "Remove" or adjust quantities in the "Qty" column.
 
Payment FAQs
 
1：PayPal: PayPal is a secure payment service for online shopping. It supports various payment methods like Credit Card, Debit Card, and E-Check, ensuring encrypted transactions for security.
 
2：Billing or Shipping Info Changes: Contact our Customer Service during the order processing stage to request changes. If the package hasn't shipped, we can update shipping details.
 
3：Payment Confirmation: Once we receive your payment, you'll receive a notification email. Check order status anytime by logging into your customer account.
 
4：Invoice: We provide an invoice via email once we've received your order and cleared payment.
 
5：Payment Methods: We accept Credit Cards (Visa, MasterCard, JCB, Discover, Diners), PayPal, and Debit Cards (Visa, MasterCard, Visa Electron).
 
6：Payment Verification: We verify payments for security. It ensures authorized transactions and prioritizes future purchases.
 
Shipping FAQs
 
1：Shipping Method Changes: Shipping methods cannot be altered after placing an order. Contact Customer Service during order processing for possible changes with cost adjustment.
 
2：Shipping Address Changes: To change the shipping address, contact Customer Service during order processing. Address changes are possible if the package hasn't shipped.
 
3：Delivery Timeframes: Delivery times vary by shipping method and destination. Unforeseen events like weather conditions may cause delays.
 
4：Shipping Worldwide: We ship worldwide, with shipping rates based on item weight and destination. We recommend the most cost-effective shipping option.
 
5：Shipping Costs: Shipping costs depend on method, shipping time, and destination. Choose the option that best suits your needs based on price and delivery time.
 
6：Product Price vs. Shipping Price: Product prices don't include shipping. The online order system generates a shipping quote.
 
7：Shipping Confirmation: You'll receive a notification email when items are dispatched, along with a tracking number available a few days later.
 
8：Tracking Orders: Use the tracking number to check the delivery status on the relevant delivery company's website.
 
9：Invalid Tracking Numbers: If a tracking number is invalid, it may be due to various reasons. Contact Customer Service with your order number for assistance.
 
10：Customs Duties: Buyers are responsible for clearing customs and paying duties for shipments to their country.
 
11：Customs Detainment: If Customs detains items, buyers are responsible for clearance.
 
12：Parcel Seizure: If Customs seizes your parcel, contact us for further investigation with the shipping company.
 
13：Order Processing Time: Our handling time is 3 business days, meaning items generally ship within 3 business days.
 
After Sales FAQs
 
1：Order Cancellation: You can cancel orders before and after payment. Before payment, unpaid orders are automatically canceled after a week. After payment, contact Customer Service as soon as possible. Cancellation and changes depend on the order processing stage.
 
2：Return of Purchased Items: To return items, contact After Sales Service within 30 days of receiving the items. Provide your order number, reason for exchange, item photos, requested replacement details, and shipping address.
 
3：Eligible Exchange/Return Circumstances: Items can be exchanged or returned in the following cases:
   Quality Issues: Items materially defective within 30 days can be returned if unwashed, unworn, and with original tags.
   Mis-shipment: If the received product doesn't match the ordered item.
4：Return Process: After mutual agreement with Customer Service, send the items back with an RMA number. Include a note in English with your order number or PayPal ID. All product packaging must be intact.
 
5：Return Address: Contact Customer Service for the return address after mutual agreement.